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Managed Services
 
Endava
53B, Al. Vaida Voevod St,, Iulius Business Centre Contact person for the specific product / service
Bucharest, Chisinau, Cluj, Iasi, Romania, 400436 Oana Bunau
0040264429026 0040264429026
marketing@endava.com marketing@endava.com
www.endava.com  
About the company
Endava is a well-established IT Services company, with over 600 staff, operating from headquarters in London and offices in the UK, USA, Romania and Moldova.

Endava is a specialised provider of IT services and business solutions, focusing on the banking and financial services, telecommunications, media, sports & entertainment, and professional services sectors where it designs, implements and manages secure, high-volume, business-critical systems and digital services for some of the world's leading organisations.

Endava offers to European companies looking to outsource IT systems and processes a unique alternative based on a combination of in-depth industry expertise, iterative/agile approach and delivery teams in the UK and Eastern Europe, which ensure excellent customer service due to cultural similarities, geographical proximity, ease of travel, fluency in all major European languages and technical excellence.
Product / Service
Managed Services

We assist our customers across many industries in managing their IT infrastructure and addressing tough challenges by providing services ranging from performance monitoring through IT Service Desk and to 2nd and 3rd level support.

We provide 24x7 monitoring services covering users, services, infrastructure devices, applications, standard and custom alerts and events. We can cover 24x7 global IT operations, with monitoring and support 99.75% availability

Our Service Desk operation will provide you with a single-point-of-contact with a guaranteed response time to IT application and system problems and to questions from your business users and customers. Our teams are taking over 50,000 calls per annum through voice, email and online support channels, with the ability to extend to multilingual services as required.

We have highly-skilled 2nd and 3rd level support engineers who can provide troubleshooting for: Database support, Server support, Network support, Desktop services Hosting and Security. Our engineers can also perform onsite interventions for special projects or major incidents.
Key client processes
  • Specific service process: IT Service Desk. technical support
Customer problem solved with the implementation
Maintaining an IT team in-house requires budget for recruitment, retention as well as trainings to keep up to date with evolving technology. In addition, there is the dilemma of how many people are required and how to scale the operations so that resources are optimally utilised.
Direct or indirect benefits from the implementation
As managed services provider, Endava can help you reduce operating costs, ensure service continuity, address staff shortfalls, meet the demands of mobile business users and aligng IT delivery to business needs.
References
“We are seeing savings of over 30% compared to what it used to cost us. There are no hidden costs for us as we have outsourced our system – the cost is what we see on the bill at the end of each month.”
Nick Leake,
Director of Operations & Infrastructure
ITV – Endava Managed Services Customer
 
www.quality2it.org
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